Digitalization represents one of the most critical means by which organizations can maximize their competitiveness in the market, but it is also one of the most difficult to effectively implement. While digitalization at its most basic definition simply reflects a shift from traditional, analog processes to digital solutions (e.g. physical filing cabinets to digital file storage systems, brick and mortal record stores vs. streaming music services), the continuing integration of products, services, and people in the always-connected “Internet of Everything” brings new challenges that require a new set of skills to address and leverage.
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