Many companies have started leveraging AI to support small individual activities. However, in most cases this happens in isolated pilot initiatives or small usage scenarios, not through a systematic enterprise-wide roll-out. Business Process Management (BPM) can help to deploy AI-based solutions more systematically focusing on creating real business value. BPM helps to realize the full potential of AI by organizing the use of the AI applications to improve the performance of operational processes. It also leverages AI to improve the “process of process management, delivering higher quality results more efficiently. This article defines the role of BPM to deliver best value from AI. It outlines a business process-led approach to AI.
