Robotic Process Automation – Pragmatic Solution or Dangerous Illusion?

The momentum behind Robotic Process Automation (RPA) continues to grow as business leaders seek innovative ways to digitally transform their operations. These digital tools offer the potential to improve business processes, increase efficiency, agility, compliance, and enhance the customer experience. However, as with any transformative technology, there are risks associated with its implementation. This article examines both the value and risks of implementing RPA.

To minimize the risks of RPA implementation, it is crucial to have a deep understanding of the business process in which it will be used. Establishing clear RPA goals and aligning them with your business processes is a vital prerequisite for successful implementation.