Summary
A leading Biologics Company was able to see a 60% improvement of compliance of documentation, helping create a major revenue, cash flow and profit impact. A Process Management Discipline allowed for transparency of this improvement initiative and for related agile innovation.
Organization Background
A leading Biologics Company known for producing high quality products for various medical lifesaving applications has strict compliance requirements for the handling of those products and the related documentation. The company addresses those requirements in a manual way and strict quality controls of products and documentation; however, this approach was not sustainable due to the significant growth.
Business Challenges and Opportunities
Due to issues with the required compliance documentation, the shipment of many of the company’s items were significantly delayed. As consequence, there was an increased need for additional storage space which had a negative impact on cash flow and revenue. The company realized their compliance related business processes were inefficient and time consuming.
The executives at the Biologics Company understood that by standardizing, digitalizing, and improving their compliance documentation related business processes, they could reduce errors and inefficiencies. Once this project was initiated, the organization realized they could substantially reduce their compliance issues. They decided to look for help to address these challenges and reached out to BPM-D to provide guidance and clear directions for improving their business processes.
